Returns & Exchanges

At Emicakes, we strive for perfection in every bite, but if your order doesn't meet our quality standards, we are here to help. Due to the perishable nature of our products, please notify us within 24 hours of delivery for any return or exchange requests.

1

Inspect Your Order

Please check your cake or pastry immediately upon delivery or collection to ensure it matches your order and is in perfect condition.

2

Contact Customer Care

If there is an issue, email our support team with your order number and clear photos of the product and packaging within 24 hours.

3

Evaluation

Our quality assurance team will review your claim and determine if a replacement, store credit, or refund is applicable based on the specific circumstances.

4

Resolution

Once approved, we will arrange for a fresh replacement delivery or process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing